Loqui Speech Pathologists Implement the new Aged Care Standards to improve the lives of Aged Care consumers

November 14, 2019 In: Blog Comments (None)

Loqui Speech Pathologists Implement the new Aged Care Standards to improve the lives of Aged Care consumers

As Speech Pathologists we uphold the Speech Pathology Australia Code of Ethics. We support consumers by providing client-centred evidence-based practice and act in the best interests of consumers and our profession. 

The new Aged Care Standards align well to our Speech Pathology Australia Code of Ethics. Loqui Speech Pathologists apply the standards to our practice. 


Standard 1: Consumer Dignity and Choice

Consumer Outcome: I am treated with dignity and respect and can maintain my identity. I can make informed choices about my care and services, and live the life I choose. 

At Loqui, we understand clients can make informed and independent choices about their care. We support informed decision making and respect consumers informed decisions.


Standard 3: Personal Care and Clinical Care

Consumer Outcome: I get personal care, clinical care, or both personal care and clinical care, that is safe and right for me.

A Loqui Speech Pathologist ensures best practice within our scope of Speech Pathology management by tailoring our services to the needs of the consumer and helping them make informed decisions about their care. We recognise and address the needs, goals, and preferences of consumers nearing the end of life and maximise their comfort and preserve their dignity. At times consumer’s informed choices may involve risk – we support the consumer’s independence to make their own choices including taking some risks. We will work with the consumer and the organisation supporting them to manage the risk of choking and/or aspiration, while respecting the consumer’s choices.

We respond quickly, either in person or via telehealth to respond to a consumer’s deterioration or change in function, capacity or condition.   We document and communicate information about the consumer’s condition, needs and preferences within the organisation and with others where the responsibility for care is shared. 


Standard 4 – Services and Supports for Daily Living

Consumer Outcome: I get the services and supports for daily living that are important for my health and wellbeing and that enable me to do the things I want to do.

Our speech pathology services include supporting the delivery of appropriately prepared and presented texture modified foods and thickened drinks. Educating chefs, catering teams, care and clinical support staff on dysphagia, textured foods and thickened drinks. Find out more about this here.

Communication assessments, support and therapy provided by a Loqui Speech Pathologist aim to improve consumes social and personal relationships. 

Communication skills of consumers play a large part in their ability to:

  • participate in their community within and outside the organisation’s service environment; 
  • have social and personal relationships; and
  • do the things of interest to them. 

Loqui Speech Pathologists prioritise referrals for communication assistance. In aged care organisations, Speech Pathologists are widely known to support people with swallowing difficulties. A significant number of older Australians have communication difficulties. Untreated communication impairments can have negative consequences including decreased socialisation, isolation, loneliness, reduced self-esteem and embarrassment, subsequently impacting on quality of life, wellness and successful ageing. 

Speech Pathologists can help people with cognitive communication disorders. We can support lifestyle teams and run programs on how to support people with communication impairment. We can help organisations maximise the communication skills of consumers.

Loqui Speech Pathologists focus on consumer experience by;

  • Treating all consumers with respect
  • Ensuring all consumers feel safe
  • Following up if concerns are raised
  • Explaining what is happening to consumers and their families
  • Encouraging consumers to do as much as possible for themselves e.g. maximising independence with eating and drinking, including encouraging hand-over-hand technique. 


Questions the Aged Care Agency may ask consumers.

  1. Do staff treat you with respect? 
  2. Do you feel safe here? 
  3. Do staff meet your healthcare needs? 
  4. Do staff follow up when you raise things with them? 
  5. Do staff explain things to you? 
  6. If I’m feeling a bit sad or worried, are there staff here who I can talk to? 
  7. Do the staff know what they are doing? 
  8. Is this place is well run? 
  9. Are you encouraged to do as much as possible for yourself? 
  10. Do you like the food here?
  11. What would you say was the best thing about this home? 
  12. What is one thing you would suggest as an improvement at this home?

Leave a Reply